What is Hy Equestrian?
Hy Equestrian is a well-established British equestrian brand founded in 1980, offering high quality equestrian products for horse and rider - from rugs and tack to clothing and accessories. The brand now has over a vast variety of products, including popular ranges like StormX, DefenceX, ProPriverno, HyHEALTH, Reflector, Silva Flash, Slow Flow, Benji & Flo, Thelwell, Elevate and many more!
What payment methods are accepted?
Hy Equestrian accepts major credit/debit cards, PayPal, Klarna, Apple Pay and Google Pay
Can I edit or cancel my order after placing it?
Once an order is placed and confirmed, changes or cancellations may not be possible - check your order confirmation immediately and contact customer service promptly if you need adjustments
I didn’t receive my order confirmation email - what should I do?
Check your junk/spam folder first. If you still can’t find it within 12–24 hours, contact customer support with your name or order number for help.
Do you offer international shipping?
Yes, Hy Equestrian ships internationally - exact charges and delivery windows depend on the destination and selected courier. Import duties and local taxes may be additional.
How can I track my order?
Once dispatched, you will receive an email notifying you of this.
Can I change delivery address after the order ships?
Changes after dispatch cannot normally be made - contact the courier directly if you need to redirect.
What is your returns policy?
Hy Equestrian provides returns/exchange options within 14 days - items must be unused, unworn and in original packaging. See the Return Policy page for full details.
How do I return an item?
Contact our customer service team with your order details. The address and instructions will be provided by the support team.
What if the item doesn’t fit or isn’t right?
If you change your mind or need a different size/style, return the item within the return window and request an exchange or refund.
How do I choose the right size for clothing and rugs?
Product pages contain size guides where applicable. If unsure, contact customer support with your measurements (or horse’s measurements for rugs) for advice.
Do I need an account to shop?
No - you can check out as a guest. However, creating an account lets you view order history, save addresses, manage wishlists, receive loyalty points and discounts, and get access to exclusive offers.
How do I sign up for email updates and offers?
Enter your email in the newsletter signup form on the Hy Equestrian website to receive updates on new products, promotions and exclusive deals.
How do Loyalty Points work?
Loyalty Points are earned on eligible purchases made through our website and are automatically added to your account once your order has been completed. You can view your points balance by logging into your account.
How do I redeem my Loyalty Points?
Available Loyalty Points can be redeemed at checkout and used towards future purchases. Points are non-transferable and may be subject to expiry and promotional exclusions. If an order is returned or refunded, any points earned from that purchase will be deducted from your account balance. You can check the balance of your gift card or e-voucher below at any time.
How can I contact Hy Equestrian customer service?
Customer service contact details are available on the official website’s “Contact Us” page. If you have order queries, include your order number for faster support.
I received a faulty or incorrect item - what should I do?
Contact customer services with photos and order details promptly so the team can advise on replacement or refund arrangements.
Are personalised items returnable?
Specially made or personalised products may not be returnable - please contact our customer service team for advice.
