What are your delivery charges?
We offer free standard UK delivery on orders over £75. For orders under £75, the delivery charge for your address is shown at checkout before you pay.
How long will my order take to arrive?
Orders placed before 2pm on a working day benefit from fast dispatch. The delivery options and estimated delivery times available for your address are shown at checkout before you pay.
How can I track my order?
Once your order has been dispatched you will receive an email letting you know it is on its way, with tracking details where available. If you have not received this email, please check your junk folder or contact our customer service team.
Can I change or cancel my order after placing it?
Once an order has been placed and confirmed, changes or cancellations may not be possible. Please check your order confirmation email straight away and contact our customer service team as soon as you can if you need to make an adjustment.
Can I change my delivery address after the order has shipped?
Changes cannot normally be made after dispatch. If you need to redirect a parcel, please contact the courier directly using your tracking details.
Do you deliver internationally?
Yes, we ship internationally. Delivery charges and delivery times depend on the destination and the courier selected at checkout. Please note that import duties and local taxes may apply and are not included in the price of your order.
What is your returns policy?
You can return or exchange items within 14 days. Items must be unused, unworn and in their original packaging. Please contact our customer service team before sending anything back so that we can give you the correct return details.
How do I return an item?
Contact our customer service team with your order number and the details of the item you wish to return. The team will provide the return address and instructions. Please do not send items back without contacting us first.
What if the item does not fit or is not right for me?
If you change your mind, or need a different size or style, return the item within the 14 day return window and let us know whether you would like an exchange or a refund.
I received a faulty or incorrect item - what should I do?
We are sorry about that. Please contact our customer service team as soon as possible with your order number and photos of the item, and we will advise on a replacement or refund.
Can personalised items be returned?
Specially made or personalised products may not be returnable. Please contact our customer service team for advice before ordering if you have any questions.
When will I receive my refund?
Once your return has been received and checked, your refund will be issued to the original payment method. Please allow some time for the refund to appear in your account, as this depends on your bank or card provider.
How do I contact customer service?
Email us at [email protected] or call 01522 563397, Monday to Friday, 9am to 5pm. Please include your order number so we can help you as quickly as possible. You can also use our contact page.
